The Power of Empathy

Teaching Hotel Management has been one of the most rewarding things I have done, and it has definitely turned in to a highlight of my career. Some of the courses I teach are clearly relevant: Front Office Operations, Sales and Marketing, Supervision, etc. However, it is difficult to capture my audience when the topic is called "Facilities Management". … Continue reading The Power of Empathy

Relative or Absolute?

Definitions (from Dictionary.com): Relative: considered in relation or in proportion to something else. Absolute: viewed or existing independently and not in relation to other things; not relative or comparative. I was first introduced to the concept of relativity through studying Einstein's theory, which stated that all motion must be defined relative to a frame of reference and that … Continue reading Relative or Absolute?

It’s all in the hands

I remember this from when I was in Grade 9, sitting in a classroom in Delhi listening to my teacher talk about behaviours and body language. She determined conduct from how a person's hand was in their resting or casual state. Those wanting to remain mentally closed walked or rested with a slightly clenched fist, whereas those … Continue reading It’s all in the hands

The Lost Art of Conversation

As we progress in to a world dominated by technology and devices, we have lost the ability to hold a conversation. Being a professional in the hospitality industry, the entire premise of my job revolves around interactions with guests and colleagues. There is always something to talk about and at times guests will spend several … Continue reading The Lost Art of Conversation

Breaking the Trend – Segregation

Vancouver is city crawling with people representing different cultures and backgrounds. According to Statistics Canada’s 2006 Census, visible minorities take up approximately 42 per cent of Vancouver’s population. Unfortunately, most of these minority groups still prefer to be segregated from the rest of this multicultural society. How it begins: It is natural for new immigrants … Continue reading Breaking the Trend – Segregation